RETURNS / EXCHANGE INFORMATION
Do not return to your Choir Leader or Rock Choir Ltd. Please note that it is your responsibility to ensure that any returns arrive safely, therefore we recommend that you use Royal Mail Special Delivery or a courier service that will require a signature upon delivery. We cannot be held responsible for returns that do not arrive
Please ensure that all clothing is returned in the original packaging and with the Packing Note.
All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.
Please clearly write on the packing note if you require a refund or exchange. If exchanging, please specify the size required. Or alternatively you can fill in and print of our returns note and enclose this with your return.
If exchanging, you will need to pay the £3.00 postage fee for us to send out the exchanged item back out to you. You can make this payment by enclosing a cheque for £3 for postage & packing made payable to ‘BTC Group’ alternatively you can write on the packing note authorising us to take this amount from the card used at time of original purchase.
Please Note that Refunds and Exchanges can take up to 7 working days from the date they are received to be processed. When a refund has been issued it will take 3-5 working days to reach your account and it will show up under BTC Group on your bank statement and not the Rock Choir.