Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8:30a.m. to 5p.m. GMT. Call 0208 587 3381 or email rockchoir@geigerbtc.com.

Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive.

Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange.

All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

All exchanges must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

Please clearly write on the packing note if you require a refund or exchange. If exchanging clothing, please specify the size required.

Should you require any further information, please email rockchoir@geigerbtc.com

If you have received a damaged item please contact us on 0208 587 3381 or email rockchoir@geigerbtc.com.

We are unable to process phone orders.

Shipping is charged at a flat rate of £2.50 + VAT

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