Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8:30a.m. to 5p.m. GMT. Call 0208 587 3381 or email customerservice@geiger.com.

  • Do not return to your Choir Leader or Rock Choir Ltd.
  • Please note that it is your responsibility to ensure that any returns arrive safely, therefore we recommend that you use Royal Mail Special Delivery or a courier service that will require a signature upon delivery.
  • We cannot be held responsible for returns that do not arrive.
  • Please ensure that all clothing is returned unworn in the original packaging and with the Packing Note
  • All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.
  • Download returns form here
  • Please clearly write on the returns form if you require a refund or exchange. If exchanging, please specify the size required.
  • If exchanging, you will need to pay the £3.50 postage fee for us to send the exchanged item back out to you. You can make this payment by signing the returns form authorising us to take this amount from the card used at the time of original purchase.

  • Returns/Exchanges Address
    Rock Choir Returns, Geiger, BTC House, 9 Millington Road, Hayes, UB3 4AZ

If you have received a damaged item please contact us on 0208 587 3381 or email customerservice@geiger.com.

We are unable to process phone orders.

Shipping is charged at a flat rate of £3.50 Including VAT

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